Ask Swish
As part of a £250 million-pound investment to create a state-of-the-art 10,000Mbps Full Fibre network, we are currently building our network across towns in Yorkshire and the Home Counties.
This page is designed to keep you informed of progress and where we are currently working.
Frequently Asked Questions
If you have a question not covered, drop us a line and we'll get right onto answering your query.
1
What is involved with installing Swish Fibre networks?
Like all utility companies, our network installation involves digging trenches. However, Swish use a variety of trenching methods in order to minimise traffic disruption and time spent in your area. At the same time, our engineers will install street cabinets for our high speed fibre connections.
2
Do you have permission to install cabinets in my street?
Yes. Swish Fibre has been granted Code Powers by Ofcom and all other necessary permissions to undertake the work required. We have worked closely with your local authority to ensure the planning and coordination of our build programme is achieved to a high standard. All cabinet locations have been approved by the local authority.
3
Where can I find information on the progress of the network installation?
We are currently building a dedicated online web-page for the Marlow community at www.swishfibre.com/Marlow. This will include, build plans, an evolving bank of frequently-asked-questions and opportunities to speak with the Swish team. We are committed to providing regular updates here to keep you informed of progress.
4
How long will you be building in my area?
We will write to each household directly up to 14 days in advance of commencing construction work in your immediate vicinity. Once work commences on the public highway outside your home, you will be able to access your property throughout the build. This work usually takes no more than a few days outside each home.
5
Will my street be closed to traffic and will you leave my street the same way you found it?
Information about the start and end date of any road closure will be published on www.roadworks.org by your local authority. Swish Fibre will be issued a permit by the local authority prior to any works commencing. If we need to undertake any excavation work on the road or the pavement, we will reinstate it as close to the original surface as possible. For example, we will re-instate existing paving slabs or apply a covering of new tarmac, which will blend in to the existing pavement over time.
6
What happens if I have a problem with the works being carried out?
As homeowners, we appreciate that any disruption can be unsettling, which is why our construction partners have been carefully selected to ensure the necessary work is completed efficiently and safely.
Should you have any queries while construction is being undertaken, you can get in touch with us on 0800 0489415 or the Swish Team at support@swishfibre.com.
7
When will I be able to get ultrafast full fibre broadband from Swish Fibre?
We’ll be in touch with you once your home is ready to be connected to our network. In the meantime, you can register your interest at swishfibre.com to be kept up to date with latest news and build updates.
While the disruption outside your property will be brief, you will soon be able to say goodbye to the daily disruptions you may be experiencing due to slow and inconsistent broadband speeds.
Register your interest to keep up to date with progress
We hope you are excited to learn that you will be able to join only 8% of the UK population in becoming a Gigabit Home broadband customer later this year.
In the meantime, you can register your interest to be kept up to date with all the latest news and announcements.
